是否為會員

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服務他人的重要性

THE IMPORTANCE OF SERVING OTHERS

(2024/03/11)

多年前,當我打算自己創業時,我就開始尋找可以為人們服務的方式。我特別希望能找到一個機會,讓卓越的客戶服務可以受到歡迎和鼓勵。這就是馬希斯影像公司(Mathis Photo, Inc)的成立,一家客製化照片沖印店。在這裡我們盡一切可能,提供一流的服務和產品。

27年後,當我們另外開了一家咖啡館時,我知道除了高品質的產品外,提供出色的服務,也是與全國連鎖咖啡館競爭的關鍵。我們的員工大多是年輕人,對許多人來說,這是他們的第一份工作。這讓我們有機會提供優質服務,並以最高的尊榮對待每位顧客。

作為一位管理者,我認為我的主要工作,是為我們的咖啡師和服務人員,提供一切必需的支援,使他們能夠為每一位進入門內的顧客提供最佳的服務。這包括,確保他們擁有所需的用品、設備是最新的且運作正常,然後通過洗碗、清理垃圾和擦地的方式,為他們樹立一個榜樣。

原本的計劃包括把咖啡館變成一個音樂場所。出於多年擔任職業樂手的經驗,我知道吸引優秀人才的最佳方式,是以最高規格的尊敬和榮耀對待樂團,提供免費的點心和充分的鼓勵。每當我在一個場地演出時,經理會在車旁迎接我們,幫助我們搬運設備,並提供免費的食物和飲料。無論是作為一位樂手還是老顧客,我們都會再次光顧。

對許多企業而言,客戶服務是區別他們與競爭對手的重要因素。當他們開始外包「客戶服務」,要求來電者經歷無止盡的循環步驟,才能提出客訴或尋求幫助時,他們可能正在形成一種,”自我應驗的注定失敗之預言(prophecy of doom)”。這種方式可能加深客戶的不滿,並對企業長期造成不利影響。

聖經中有一個故事,描述耶穌的門徒在爭論,誰是他們當中最大的。耶穌制止了他們的爭論,並透過洗他們的腳,讓他們見證到謙卑和僕人的樣式。走在塵土飛揚的路上會弄髒雙腳,而洗腳一般是卑微奴僕的責任,為記住耶穌的榜樣,今天有些團體將「洗腳」視為一種聖禮,以提醒他們謙卑和為他人服務的重要性。

遺憾的是,情況並非總是如此,但各級商業領袖和政治領袖,都應明白服務的重要性,以及對那些在第一線為客戶服務的人提供支持的必要性。耶穌基督,上帝的兒子,不介意為祂每天遇到的人,提供謙卑的服事 - 從祂最親密的門徒,到身處各種無助景況的人,甚至甘願為我們的罪,死在十字架上。「你們蒙召原是為此;因基督也為你們受過苦,給你們留下榜樣,叫你們跟隨他的腳蹤行。」(彼得前書2章21節)

耶穌做出了強而有力的宣言,說道:「正如人子來,不是要受人的服事,乃是要服事人,並且要捨命,作多人的贖價。」(馬太福音20章28節) 基於這一觀點,在商業高層辦公室或任何政府機關,無論從地方村里長到總統府,都不應容納那些,不願成為僕人領袖的傲慢之人。這樣的人,將會錯失我們擁有最棒且最單純的喜樂之一,就是照顧和服務,我們影響所及的每一個人。

©2023 Jim Mathis是堪薩斯州歐弗蘭帕克的作家,攝影師和企業主。他的最新著作是【駱駝和針: 基督徒看財富和金錢。The Camel and the Needle:A Christian Looks at Wealth and Money】他曾任堪薩斯州堪薩斯城和密蘇里州堪薩斯城的咖啡店經理和CBMC執行理事。


挑戰思考
有時我們會從文化中聽到一些勸告,認為我們應該把自己、自己的需求和目標,置於所有其他事物之上。我們很少聽到有人呼籲我們成為他人的僕人。有人可能會問:「誰想成為一個僕人呢?」
本週,如果你還沒有這麼做,進行一次對自己的「僕人服務評估」並給自己打分數。你上一次為他人提供服務,把他們的需求和利益放在自己之前是什麼時候呢?
本週你可能會遇到誰,並討論如何互相鼓勵成為更好、更言行一致的僕人服務呢?

備註:如果你有聖經,想閱讀更多相關的內容,請考慮下面的經文(因篇幅有限,請自行參閱未列出的經文:腓利比書2:3-4)
箴言11章2節
11:2驕傲來,羞恥也來;謙遜人卻有智慧。
箴言16章19節
16:19心裡謙卑與窮乏人來往,強如將擄物與驕傲人同分。
馬太福音8章20節
8:20耶穌說:「狐狸有洞,天空的飛鳥有窩,人子卻沒有枕頭的地方。」
馬太福音20章27節
20:27誰願為首,就必作你們的僕人。
路加福音22章24-27節
22:24門徒起了爭論,他們中間哪一個可算為大。
22:25耶穌說:「外邦人有君王為主治理他們,那掌權管他們的稱為恩主。
22:26但你們不可這樣;你們裡頭為大的,倒要像年幼的;為首領的,倒要像服事人的。
22:27是誰為大?是坐席的呢?是服事人的呢?不是坐席的大嗎?然而,我在你們中間如同服事人的。
哥林多後書8章9節
8:9你們知道我們主耶穌基督的恩典:他本來富足,卻為你們成了貧窮,叫你們因他的貧窮,可以成為富足。

反省與問題討論
第一、當你聽到「為他人服務」這個詞語時,你立刻想到什麼?你會想到哪種人,會擔任這種為他人服務的角色呢?
第二、你是否看到高階主管、經理和任何願意為他人服務的領袖的例子,是很普遍的呢?還是罕見且不尋常的?請解釋你的答案。
第三、你認為為他人樹立服務的榜樣,無論是同事、同僚、顧客、下屬,甚至是上級,有什麼好處呢?
第四、你如何給自己作為一位「僕人領袖」打分數呢?在典型的工作日裡,我們如何從,為他人服務,並試圖滿足,所遇到的人之需求中,獲得喜樂和滿足感呢?


 

 

MONDAY MANNA
March 11, 2024

THE IMPORTANCE OF SERVING OTHERS
By Jim Mathis


When I was planning to start my own business years ago, I began looking for ways I could serve people. I was particularly interested in finding an opportunity where outstanding customer service would be welcomed and rewarded. The result was Mathis Photo, Inc, a custom photo lab. We did whatever was necessary to deliver top-rate service, as well as the product we were creating.

Twenty-seven years later when we opened a coffeehouse, I knew that in addition to high quality products, giving outstanding service would be the key to competing with national coffeehouse chains. Most of our staff were young people; for many it was their first job. This gave us the opportunity to show them how to deliver great service and treat every customer with the highest respect.

As the manager, I considered it my main job to provide our staff of baristas and servers with everything they needed to provide the best service for every person who came through the door. This included making sure they had all the supplies they needed, making sure our equipment was up to date and working, and then setting an example by washing dishes, carrying out trash and scrubbing the floors.

The original plan included becoming a music venue. From years as a working musician, I knew the best way to attract good talent was to treat the band with highest respect and honor, with free refreshments and plenty of encouragement. Whenever I have played at a venue where the manager met us at the car, helped carry in our equipment, and offered free food and drink, we would always go back, both as musicians and regular customers.

For many businesses, customer service is what differentiates them from the competition. When they start outsourcing “customer service,” or require callers to go through an endless circle to register complaints or ask for help, they are probably creating a self-fulfilling prophecy of doom.

There is a story in the Bible where Jesus’ disciples were arguing about which one of them was the greatest. Jesus stopped their dispute and gave them a visual aid in humility and servitude by washing their feet. Walking dusty roads resulted in dirty feet, but foot washing was generally the responsibility of lowly servants. Remembering this example by Jesus, for some groups today “foot washing” is considered a sacrament to remind them of the importance of being humble and serving others.

Sadly, it is not always the case, but business leaders and political leaders at all levels should understand the importance of serving and the necessity of providing for those on the front lines of serving customers.
Jesus Christ, the Son of God, was not above providing humble acts of service to those He encountered every day – from His closest disciples to people in a variety of helpless situations, to willingly dying on a cross for our sins. This is why the Bible says, “To this you were called, because Christ suffered for you, leaving you an example, that you should follow in His steps” (1 Peter 2:21).

Jesus made the declaration, “For even the Son of Man did not come to be served, but to serve, and to give His life as a ransom for many” (Matthew 20:28). In light of this, there is no place in business executive suites or any level of government, from the local homeowner’s association to the White House, for arrogant people unwilling to be servant leaders. Such people are missing out on one of the greatest and simplest joys we have of taking care of and serving every person in our sphere of influence.

© 2024. Jim Mathis is a writer, photographer and small business owner in Overland Park, Kansas. His latest book is The Camel and the Needle, A Christian Looks at Wealth and Money. He formerly was a coffee shop manager and executive director of CBMC in Kansas City, U.S.A.

CBMC INTERNATIONAL:  Christopher Simpson, President  csimpson@cbmcint.org
P. O. Box 17376Tucson, Arizona 85731 ▪ U.S.A.
TEL.: 520-334-1114 ▪ E-MAIL: mmanna@cbmcint.org
Web site: www.cbmcint.org  Please direct any requests or change of address to: jmarple@cbmcint.org

Reflection/Discussion Questions

 
1.When you hear the term, “serving others,” what immediately comes to mind? What types of people do you envision in this role of being of service others?


2.Have you found that examples of executives, managers and other leaders who willingly serve others are common – or are they rare and unusual? Explain your answer.


3.What do you think are the benefits of setting an example of service for others, whether they are coworkers and colleagues, customers, people who report to us, or even our superiors?


4.How would you assess yourself in terms of being a “servant leader”? How can we derive joy and satisfaction from serving and trying to meet the needs of people we encounter over the course of a typical workday?



NOTE: If you have a Bible and would like to read more, consider the following passages:
  Proverbs 11:2, 16:19, 22:4; Matthew 8:20, 20:27; Luke 22:24-27; 2 Corinthians 8:9; Philippians 2:3-4 

Challenge for This Week

We sometimes hear exhortations from our culture that we are to put ourselves, our needs, and our goals ahead of all else. Rarely do we hear a call for us to become servants of others. “Who wants to be a servant?” some might ask.
        This week, if you have not already done so, do a “servant evaluation” of yourself. When was the last time you performed an act of service for someone else, when you put their needs and interests ahead of your own?
        Who might you meet with this week and discuss how you could encourage one another to become better, more consistent servants of others?